Bilingual Answering Service in English and Spanish

English · Español · Português

Every caller hears their own language, from the first word

A bilingual answering service answers your calls in English or Spanish, whichever the caller speaks. Brantheo’s AI Caller does it 24/7 with one voice that picks up the caller’s language on the first sentence. There is no “press 2 for Spanish” menu, and it can also speak Brazilian Portuguese.

If the caller switches halfway, it switches too. It answers your common questions, books the appointment, calls back new leads within minutes and writes a summary to your CRM in English, so your team reads every call in one language.

We are a marketing and AI automation agency in Lake Nona, Orlando, and we set it up for businesses anywhere in the US.

Request a 20-min strategy call or call us (407) 325-4647

The calls it handles

Calls that used to wait for the one person who speaks Spanish

Tap a stretch or a card

  • 1Detected · ES

    A caller who starts in Spanish

    It answers in Spanish right away. No transfer, no hold while someone finds a bilingual colleague.

  • 2EN → ES

    A call that changes language

    A parent starts in English and hands the phone to a grandparent who prefers Spanish. The conversation keeps going.

  • 3Callback · ES

    A lead from a Spanish ad

    Someone fills your Spanish-language lead form and gets a call back in Spanish within minutes.

  • 4EN or ES

    Booking and rescheduling

    It books, moves or cancels appointments on your calendar in either language, following your rules.

  • 5Sun 9 pm

    After hours and weekends

    The same bilingual answer at 9 p.m. on a Sunday as at 10 a.m. on a Tuesday.

  • 6Detected · PT

    Portuguese speakers

    Brazilian Portuguese too. In Central Florida that’s a real share of the calls.

How a bilingual call goes

Language detection, your script, one summary

  1. Step 1

    Hears the language

    It listens to the first words and answers in the same language. No menu.

  2. Step 2

    Answers from your script

    We write the script in English and Spanish with you and test both versions on your phone before going live.

  3. Step 3

    Books or qualifies

    It asks your qualifying questions, offers open slots and confirms the booking in the caller’s language.

  4. Step 4

    Writes the summary

    Transcript and summary go to your CRM in English, tagged with the language the caller used.

Where it stops

What it leaves to your team

It answers from your script in English, Spanish or Portuguese. Four things go to a person.

CALL SCRIPT · EN / ESSECTIONS01Greeting02Detect language03Answer your FAQs04Book or qualify05Off-script answersTEAM06TranslationsTEAM07Asks for a personTEAM08Other languagesTEAM

Sections 05–08: four hand-offs, written into the script like any other section.

Call notesYour team · hand-offs
  • 05

    Anything outside your script.

    It doesn’t improvise answers about prices, policies or timelines you haven’t approved. It takes a message instead.

  • 06

    Translating documents.

    It’s a phone receptionist, not a translation service for contracts or forms.

  • 07

    Callers who ask for a person.

    It transfers live to the number you choose, or books a callback flagged “prefers Spanish” so the right person returns it.

  • 08

    Languages beyond the three.

    English, Spanish and Brazilian Portuguese. For other languages it takes the name and number and alerts your team.

Proof

Bilingual calls running for a real business

Eagle Creek Soccer AcademyAI Caller · English and SpanishEN · ES

“We were paying for leads and then losing them to the clock. Now every parent who fills the form gets a call back in minutes, in English or Spanish, while we are still out on the field.”

João Castro, Founder, Eagle Creek Soccer Academy

Illustrative example, not a client record

New caller · SpanishContact created during the callIn your CRM
  • LanguageSpanish, detected on the first sentence
  • RequestNew appointment
  • CallerNew contact
  • StatusBooked · confirmed in Spanish
  • SummaryWritten in English

Transcript and summary go to your CRM in English, tagged with the language the caller used.

The same AI Caller already answers and calls back leads for these businesses:

  • AI Caller by phone

    Eagle Creek Soccer Academy · Orlando

    137 leads at $4.50 each

    Meta Lead Ads brought in parents, and a bilingual AI Caller phoned each one within minutes, switching between English and Spanish mid-call. 11.8% converted, over 40 days in 2026.

    Read the Eagle Creek case →
  • AI voice agent from the CRM

    ROV Supply · construction

    7,000 opportunities, 32% qualified

    An AI voice agent called straight from the CRM list, 1,000+ calls a month in 2026, with nobody dialing by hand. Then ROV asked us to pause: the team had to keep up with the jobs it brought in.

    Read the ROV Supply case →

Works with

Your CRM, your calendar, your number

Calls are logged in HubSpot or Zoho CRM, jobs and tasks land on ClickUp or monday.com boards, and bookings go through Cal.com. Follow-ups can go out on WhatsApp. Run something else? We check the integration on the first call, before we promise anything.

  • The call is logged

    Summary in English, with the caller’s language

    • HubSpot
    • Zoho CRM

  • Tasks land on a board

    Anything that needs a person

    • ClickUp
    • monday.com

  • Booked and followed up

    The visit on the calendar, the follow-up on the phone

    • Cal.com
    • WhatsApp
FAQ

Questions about bilingual answering

Is it a live person or AI?

It’s AI: Brantheo’s AI Caller, built on current neural voices. It handles pauses and interruptions the way people do, and it transfers to a person when the caller asks.

Can it switch languages in the middle of a call?

Yes. It follows the caller. That is how the Eagle Creek AI Caller works with parents today, moving between English and Spanish mid-call.

What Spanish does it speak?

We choose the voice with you. Before going live it calls your phone in both languages, and you approve how it sounds.

What language are the call notes in?

English by default, so your whole team can read them, with the caller’s language noted. We can change that if your team prefers Spanish.

How much does it cost?

It depends on your call volume, the languages you need and what it connects to. We quote it after a 20-minute call about how your calls work today.

Do I keep my phone number? How long until it’s live?

Yes, you keep your number: we forward your calls or port the number. Setup takes about a week, from script to live calls.

Something else on your mind? Call (407) 325-4647

Keep reading

Related pages

Cita nueva · booked · caller spoke Spanish, Sun 9:04 pm

Answer every caller in their own language.

Request a 20-min strategy call or call (407) 325-4647